The primary business drivers for MPLS are the need for convergence and prioritization as companies strive to lower their latency as more and more of today’s business critical applications help firms achieve a vital competitive edge. The session will describe the components of MPLS network and customer issues when converting from a point to point or Frame-Relay network. QOS and dynamic routing tables are the most common issues for customer converting to MPLS and make sure the circuits are properly provisioned. As with any major change, proper planning and design will ensure a successful and seamless conversion to MPLS. Also discussed will be single number reach (dual mode phone REAL application). Single number reach addresses the real loss of business productivity due to missed calls to the primary office phone and managing multiple voice mailboxes. Many IT departments are looking to implement single number reach and single business voicemail.